FAQs
We’ve compiled answers to the most common questions our customers ask. If you don’t find your answer here, feel free to contact us anytime.
1. Where is GlowHerb based?
We are proudly based in the USA and ship all orders from within the country.
2. Do you ship internationally?
No. We currently ship only within the United States.
3. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery time depends on your location, but most orders arrive within 3–7 business days.
4. How much does shipping cost?
Shipping rates are calculated at checkout and depend on your order total and delivery location.
5. How can I track my order?
Once your order ships, you will receive a tracking number via email so you can follow its progress.
6. What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging.
📌 Please read our Return & Refund Policy for full details.
7. How do I start a return?
Simply email us at help.glowherb@gmail.com with your order number and reason for return. Our team will guide you through the process.
8. Can I cancel my order?
Yes — if your order has not yet shipped. Once it ships, you’ll need to go through our return process after delivery.
9. What payment methods do you accept?
We accept all major credit/debit cards and other secure payment options available at checkout.
10. How can I contact you?
📧 Email: help.glowherb@gmail.com
📞 Phone: (520) 500-9737
📍 Address: 7090 North Oracle Road, Suite A1, Tucson, Arizona 85704, US